Returns policy

Last updated: 15 November 2026

As a consumer in the EU you have the statutory right of withdrawal when you buy from our web shop. You may withdraw from your purchase within 14 days after receiving your order, without giving a reason.

When can you return a product?

Unopened, sealed products can be returned within those 14 days.

Exception (Article 16(e) of EU Directive 2011/83/EU, Article 6:230p of the Dutch Civil Code): sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery are excluded from the right of withdrawal. If the seal or cap of the vial has been broken, the product can no longer be returned.

How does a return work?

1. First send an email to info@nlpeptideshop.com with your order number, stating that you wish to withdraw from the contract. You may use the model form below, but you don't have to.
2. Then send the products back unopened and in their original condition.
3. The cost of returning the products is at your expense.
4. Once we have received the products back, or you have shown that you have sent them back, we refund the purchase amount including the original standard shipping costs. We do this within 14 days of your withdrawal, and in any case after the product has arrived with us or you have provided proof of return.

Damaged or wrong delivery

Did a product arrive damaged, or did you receive something other than what you ordered? Please report this within 48 hours of receipt by email to info@nlpeptideshop.com, with photos. We will then send a replacement or refund the amount.

Model withdrawal form

You may use this form, but it is not required. Send it to info@nlpeptideshop.com.